This snAppShot contained Flash Player 8, and when installed via the snAppShot application object and not through its source MSI, it is unable to be uninstalled from that source MSI. I was fortunate to have recently re-built my system and installed the Novell snAppShot for Flash 8 (the creator, not the player). It is because of this unfortunate behavior that we must support many old application snAppShots. Our enterprise is a long-time user (and abuser) of the Novell ZENworks snAppShot Utility in distributing applications via Novell Application Launcher. Contact your technical support group.") The application log within the Windows event viewer also displayed an error pertaining to the inability to remove a previous version of the flash player from the system (Product: Adobe Flash Player 9 ActiveX - Error 1904.Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. The log file located in c:\program files\common files\adobe\installers contained an error in regards to Flash Player 9 ("Error 1714.The older version of Adobe Flash Player 9 Plugin cannot be removed. Once creative suite 3 was installed, any application from the suite would display a dialog complaining that "Licensing for this product has stopped working". Has anyone found a solution for this problem? Product: Adobe Flash Player 9 ActiveX - Error 1904.Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. The error returned in the event log when I ran a manual uninstall of the flash 9 activex control was the following: The version of flash player installed on both machines was 9028. I’ve uninstalled the stand-alone copy of Acrobat 8 Professional that was installed on my system, run the cleanup script with both options, and also uninstalled the flash 9 player manually. "Error 1714.The older version of Adobe Flash Player 9 Plugin cannot be removed. The following is an excerpt from the CS3 log file: ![]() I’ve had this happen on two machines now and I fear that when CS3 is deployed to the entire campus we’ll have widespread occurrences of this problem. I get the same error about not being able to uninstall the older version of the flash plugin. I’m now stuck with the issue of being unable to install the CS3 full version due to CS3 Beta previous installation and cannot reinstalled CS3 Beta to deactivate because it also detects the CS3 full version installation attempt. I installed what I could of CS3 beta (Bridge, Toolkit, StockPhotos and Device Central) and tried to see if they had the option to "Deactivate" but I couldn’t find them – is the "Deactivate" option only available from Photoshop? I’ve even manually searched for "cache.db" files as someone in the Labs forum suggested that could be the file which holds the "activate" info for the beta. I also just ran the new Windows CS3Clean script at Level 2 and it has not resolved the problem. ![]() So I uninstalled the parts of the full version which were successfully installed (Bridge, Toolkit, Device Central and StockPhotos) and followed the instructions to manually remove CS3 (I also scoured the registry to remove any references to any installed Adobe products, searched my PC for any references to Adobe and ran a few registry scrubbing programs) – I tried to install CS3 full again with the intention of deactivating it then uninstalling it but no success – I received the same errors as before. Only after I’d uninstalled it and tried installing the full version did I realise I hadn’t deactivated the beta. I was using the Beta program and, when CS3 full became available, I uninstalled it. I think I seriously messed up somewhere along the line.
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